As a general rule you shall not be entitled to cancel your order once placed. You may choose
to cancel your order only within one-minute of the order being placed by you. However,
subject to your previous cancellation history, reserves the right to deny any refund to
you pursuant to a cancellation initiated by you even if the same is within one-minute.

If you cancel your order after one minute of placing it, Smooni Club shall have a right
to charge you 100% of the order amount as the cancellation fee , with a right to either not
to refund the order value in case your order is prepaid or recover from your subsequent
order in case your order is postpaid, to compensate our restaurant/merchants and delivery partners.

Non-Customer Cancellation

Smooni Club reserves the right to charge you cancellation fee for the orders constrained to
be cancelled by Smooni Club for reasons not attributable to Smooni Club, including but not
limited to:

Failure to contact you by phone or email at the time of delivering the order booking;

Unavailability of all the items ordered by you at the time of booking the order; or

Unavailability of all the items ordered by you at the time of booking the order. However, in
the unlikely event of an item on your order being unavailable, Smooni Club will contact you
on the phone number provided to us at the time of placing the order and inform you of such
unavailability. In such an event you will be entitled to cancel the entire order and shall
be entitled to a refund to an amount upto 100% of the order value.

In case of cancellations for the reasons attributable to Smooni Club or the restaurant
partner or delivery partners, Smooni Club shall not charge you any cancellation fee.

Refunds

You may be entitled to a refund for prepaid orders post deduction of cancellation fee as
described in Section 1.2 above or in a manner as deemed fit by Smooni Club in its sole
discretion. You shall also be entitled to a refund of portionate value in the event
packaging of an item in an order or the complete order, is either tampered or damaged and
you refuse to accept at the time of delivery;

You may be entitled to a refund up to 100% of the order value if Smooni Club Delivery Partner
fails to deliver the order to you due to a causes attributable to Smooni Club, however such
refunds will be assessed on a case to case basis by Smooni Club Note: We do not penalize the
Delivery Partner for delay, caused due to external factors

Our decision on refunds shall be final and binding.

All refund amounts shall be credited to your account as may be stipulated as per the payment
mechanism of your choice, the estimated timelines are detailed as below, in case you don’t
choose to credit it to you wallet with your Smooni Club Account;

In case of payment at the time of delivery, you will not be required to pay for:

Orders where packaging is either tampered or damaged at the time of delivery;

Wrong order being delivered; or

Items missing from your order at the time of delivery.

Provided the same is communicated to Smooni Club Customer Care
before the order is marked delivered.